Are your pieces handmade?
Yes. Our jewellery is handcrafted or hand-assembled in small quantities, using materials like beads, stones, brass, German silver and copper wire.

Will I get the exact piece I see in the photos?
Yes. We use real photos in natural light, so what you see is what you get. Many designs are single-piece, so the exact pair in the photo is the one that ships.

What happens if a design sells out?
Because we make small batches, a sold-out design may not return in exactly the same form. Check the same collection for similar styles, or message us on WhatsApp.

What is “brass based silver oxidised” jewellery?
It’s brass with a silver-toned oxidised finish that gives an antique look. We call our silver-look pieces “silver replica” because they imitate silver and are not made of solid silver.

What is German silver?
German silver is a metal alloy (copper, nickel and zinc) that looks like silver. It contains no actual silver. [Add if true: our German silver pieces are lightweight and have an antique finish.]

Is your jewellery safe for sensitive skin?
Brass and German silver may irritate skin that reacts to metals, and German silver contains nickel. If you have metal allergies, check the product description or message us before ordering. [Add whether any pieces are nickel-free.]

How do I care for oxidised and brass jewellery?
Keep it dry, store it in a pouch or box, and put it on after perfume and lotions. Wipe it with a soft, dry cloth. Avoid water and harsh cleaners, since they can fade the finish.

Do you offer customisation?
Yes. Message us on WhatsApp with your requirements and we’ll let you know what’s possible. [Add typical timeline and any extra charge.]

How do I order and pay?
Add items on the website, or message us on WhatsApp with a screenshot of the piece you like. [Describe your payment methods and how payment details are shared.]

Do you ship across India and internationally?
We ship across India. Orders over ₹999 get free shipping. [Add shipping charges below ₹999, delivery times, and whether jewellery ships internationally. Your Instagram mentions worldwide shipping for Rakhis only.]

Can I return or exchange an item?
[Summarise your return policy in 1-2 sentences, including whether single-piece items can be returned. Link to your Return & Refund Policy page.]

Do you offer gift packaging?
Yes. [Confirm what’s included for jewellery. The ₹50 premium gift box with greeting card was advertised for Rakhis.]

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